How To: Create or Edit a User

Only users assigned the role of “Practice Administrator” can create, edit, or disable users.

Add a New Staff User

  1. Click "STAFF" > "+Create New User".
  2. Enter the user's information and select their roles, then click "Add User".
  3. A temporary password appears. Give the new user the practice code, username, and temporary password to log in.
  4. Upon their first log in TherapyNotes will prompt them to create a permanent password.

Note: User names are unique identifiers for each user. Typical user names are in the format of "bsmith", "bobsmith", "bobs" or just "bob".

Note: The roles Clinician, Clinical Administrator, and Intern cost per month. 

Edit a Staff User 

  1. Click STAFF > Click staff user > "Information" tab 
  2. Click anywhere on the "Roles" or the "User Information" box to open it for editing. 


Never edit an old account for use by a new user. For example: if a person left the practice and someone new is replacing them, do not simply edit the user name on the account. Instead, disable the leaving user, and create a new user for the new staff member. Having separate user’s accounts for each person is needed to make auditing possible.

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