Deactivate a User

To maintain the integrity of your activity log for auditing, TherapyNotes users cannot be deleted entirely. However, you may deactivate users. Inactive users cannot log in to TherapyNotes, are hidden from your Staff list by default, and do not count toward your monthly TherapyNotes subscription.

Role Required: Practice Administrator

To deactivate a user:

  • Click Staff > Staff Name
  • Click anywhere on the User Information box to edit.
  • In the Status dropdown, select Inactive - This user can no longer log in.
  • Click the Save Changes button.

The inactive user will not be able to log in and will no longer have access to any information in your TherapyNotes account. If you need to reactivate a user, simply click Staff, click the Show Inactive Users button above your staff list, click the staff name of the user you want to reactivate, and edit their Status to Active - This user can use TherapyNotes.

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