How To Import Client Information Into TherapyNotes
If you are leaving a different EHR and coming to TherapyNotes, welcome! If you are leaving a group practice and striking out on your own, congratulations! Whether you're transferring from another EHR or converting from paper records for the first time, the TherapyNotes team is here to help you get started quickly and easily.
We offer a service to import client information directly into your new account, free of charge. No matter how many clients you see, this can drastically reduce your startup time and help eliminate data entry errors.
Gather Your Client Information
TherapyNotes is able to import a variety of demographic and insurance information into your new account. Refer to the table below to see what data can and cannot be imported.
|Data Type||Able to import?||Format Requirement|
|Contact Phone Numbers (Home, Mobile, Work, and Other)||Yes||Can be 7, 10, or 11 digits. Dashes, spaces, and parentheses are OK.|
|Address (Street, City, State, Zip)||Yes||Zip codes can be 5 or 9 digits. Dashes and spaces are OK.|
|Account ID Number||Yes|
|Social Security Number||Yes||Must be 9 digits. Dashes and spaces are OK.|
|Date of Birth||Yes||Various formats supported (MM/DD/YYYY, MM-DD-YY, etc.)|
|General Billing Comments||Yes|
|Primary Insurance||Limited||Insured's information, including insurance ID number and payer name.|
|Secondary Insurance||Limited||Insured's information, including insurance ID number and payer name.|
|Assigned Clinician Name||No|
|Notes and Session Data||No|
|Billing Transactions and Data||No|
|Information Specific to Legacy System (Username, Client ID, Signature on File, etc.)||No|
If you are converting from paper records, enter as much of the importable information into an Excel document as desired, using one row for each client.
If you are transferring from another EHR, you may be able to export your client information from your current EHR into a spreadsheet. We accept Excel documents (.xls or .xlsx) and ZIP files containing VCFs from other EHRs. Read Send Your File to TherapyNotes below to learn how to begin your import.
Format Your Document
If you're sending us a spreadsheet, the most important part of preparing your data for import is consistency. While multiple formats are supported for each type of data, formatting within the file itself should be consistent.
Follow the guidelines below to ensure a quick import process:
- Organize your file with column headers which clearly identify which type of data is in each column
- Ensure that all dates are formatted in the same way
- Ensure that all names are formatted in the same way
- Ensure that all phone numbers are formatted in the same way
Below is an example of what a properly formatted document may look like.
|First Name||Middle Name||Last Name||DOB||Sex||Address||City||State||Zip|
|Jane||A||Doe||4/5/1972||Female||123 Sample Road||Willow Grove||PA||19090|
|John||X||Doe||1/23/1969||Male||123 Sample Road||Willow Grove||PA||19090|
|Richard||Jones||10/31/1984||Male||10 Circle Court||Horsham||PA||19044|
|Mary||Z||Perez||12/1/1950||Female||5678 Generic Avenue||Philadelphia||PA||19008|
Send Your File to TherapyNotes
Please never send client information or other PHI through email. Email is not a secure method of communication. Use our secure portal to send us your file.
To send your Excel file, spreadsheet, or ZIP to TherapyNotes for import:
- Log in to your new TherapyNotes account.
- Go to our Contact page and click Send a File to Our Team, or go directly to our secure Send a File page.
- Click the Choose File button and select your file.
- Include the following information in the Description field:
- The words Patients List
- Your new TherapyNotes Practice Code for the account you want the information to be uploaded to
- Your full name
- The name of your old EHR or your old TherapyNotes Practice Code, if applicable
- Click the Submit File button.
You will receive an email confirming that we received your uploaded file and another confirming that your import is complete. The import process may take 1-3 business days.
Your clients are not assigned to clinicians when they are imported, so your client list may appear empty at first.
To see your migrated client list once the import is complete:
- Click Patients
- Select No Assigned Clinician from the Assigned to dropdown
- Click the Search button
For instructions on how to assign clinicians to clients, read Manage Clinician Assignments.
To upload additional files into TherapyNotes:
- Click Patients > Patient Name > Documents tab
- Click the Upload a Patient File button
- Choose any file related to the client, such as consent forms, practice policies, or session notes
- Click the Add Document button
For more information on uploading files into TherapyNotes, read Upload Client Documents.