Our Commitment
TherapyNotes is committed to providing digital experiences that are accessible, inclusive, and usable by all people, including individuals who use assistive technologies. We recognize that accessibility is an ongoing effort, and we are continually working to improve the accessibility of our website, products, services, and digital resources.
Our goal is to support equal access for all users while helping maintain dignity, independence, and ease of use across TherapyNotes’ digital experiences.
Standards and Guidelines
TherapyNotes uses the Web Content Accessibility Guidelines, currently WCAG 2.2, Level AA, as our guiding standard for digital accessibility. These guidelines are widely recognized as the international standard for making web content more accessible to people with disabilities.
We strive to design, develop, and maintain our digital experiences in alignment with these standards. While we aim for broad accessibility, some areas may not yet fully conform, and we are actively working to identify and address accessibility barriers.
Ongoing Accessibility Efforts
Accessibility is part of our ongoing product, design, development, and content practices. Our efforts include:
Accessible design and development
We work to incorporate accessibility principles into the design and development of new and updated digital experiences and to improve accessibility in existing areas of our website and products over time.
Testing and evaluation
We review our website and digital products using a combination of automated tools, manual testing, keyboard-only navigation, screen reader testing, color contrast checks, and other accessibility evaluation methods.
Issue remediation
When accessibility issues are identified, we prioritize remediation based on severity, user impact, and technical complexity.
Education and awareness
We support accessibility awareness across relevant teams so accessibility considerations can be incorporated throughout planning, design, development, testing, and content creation.
User feedback
We welcome feedback from users, including people who rely on assistive technologies, to help us identify barriers and improve our digital experiences.
Third-party support
Where appropriate, we may work with accessibility specialists or third-party experts to evaluate and improve our accessibility practices.
Alternative Formats
Upon request, TherapyNotes will make reasonable efforts to provide accessibility-related information or consumer-facing materials in alternative formats, such as:
- Large print
- Electronic formats compatible with assistive technology
- Simplified language versions
- Other accessible formats, where feasible
Feedback and Assistance
We welcome your comments, questions, and feedback about the accessibility of TherapyNotes’ website, products, and digital services. If you experience an accessibility barrier or have suggestions for improvement, please contact us:
- Email: support@therapynotes.com
- Support: Contact TherapyNotes Support
- Phone: (215) 658 – 4550
We aim to respond to accessibility feedback within 5 business days.
Last Updated
April 28, 2026