Telehealth sessions allow you and your provider to meet in the comfort and convenience of your own homes. Any device with a camera, microphone, compatible web browser, and Internet access is suitable for a telehealth session.
Before You Get Started:
- Be sure that you're using an up-to-date web browser, such as the latest version of Google Chrome, Microsoft Edge, Apple Safari, or Mozilla Firefox.
- Make sure that you're connected to a strong, secured Wi-Fi signal. If you're joining a telehealth session on your phone, connect to Wi-Fi instead of using cellular data, if possible.
- Close any applications or browser tabs that you don't need right now. This allows your device's processing power to be dedicated to maintaining a high-quality video call.
- Grab a pair of headphones to use for your session. Using headphones helps to prevent voice echo.
- Have a phone number you can use to call your provider in case you get disconnected.
To Join a Telehealth Session as a Guest User:
- Access your clinician’s portal either by using the link in your appointment reminder, their website, or the link your clinician provided to you.
Navigate to the Telehealth tab
- Enter your clinician’s name in the drop down to select their waiting room and click Join Waiting Room to be connected to their waiting room.
- Your browser may prompt you to share access to your camera and microphone. Click Allow.
- On the telehealth welcome dialog enter your name, and if the session is for another user, you may enter their name under “Client’s Name.” Select the Camera and Microphone you want to use for your session. You should see a preview of your video and an audio meter that responds to your voice.
- If available, enable Show closed captions to display captions during your session.
- When you're ready to join your session, click the Join Session button.
- Before you join the session, we’ll take your picture to let the clinician know you’re ready. This photo will not be stored after your session.
- Once you indicate that you're ready for your session, the clinician will get a notification and can accept you out of the waiting room when they’re ready.
In a telehealth session, your video will appear in the upper left corner of your browser, and the provider's video will appear larger in the middle of the browser. You can disable your camera, mute your microphone, share your screen (if applicable) and end the session using the buttons in your control tray.
When a session ends, you'll be taken back to your home page. If you end the session by mistake, you may rejoin the session. To rejoin a session, enter the clinician’s name in the field and select Join Waiting Room to be admitted into their waiting room again.