New! Manage EPCS Tokens

This article will provide guidance on managing tokens for providers who completed Experian identity proofing (IDP) during EPCS registration, and will add their new token on the website.

Step 1: Access the Token Management Screen

1. Navigate to any patient’s chart by clicking Patients > Patient Name > eRx tab.
2. Open the Menu icon (☰) in the top left corner.
3. Click Utilities > Token Management.
   
   
4. Log into the EPCS Gold Prescriber Dashboard by entering your NPI and EPCS passphrase (the password created during EPCS enrollment).
   
   
5. Enter your One-Time PIN (OTP) from an existing token.
   
   
6. Agree to the Terms of Use and Conditions for EPCS Gold Services to proceed.
   
   
7. Click the Tokens tab or the Manage Tokens button.
   
   

Step 2: Add a New Token

1. Click Add New Token.
   
   
2. Fill in the required fields:
   • Token Manufacturer (e.g., ONESPAN)
   • Token Issuer: DRFIRST
   • Token Type: Choose OTP HARD TOKEN (physical token) or OTP SOFT TOKEN (virtual token via the VIP Access app).
   • Token Name: Nickname to identify your token (e.g., "iPhone token", "Fob").
   • Serial Number / Credential ID:
     • Hard token: Number on the back of the key fob (no dashes/spaces).
     • Soft token: ID shown in the VIP Access app at the top of the screen (no dashes/spaces).
   • OTP: Enter the current security code from the key fob/app token.
3. Click Save.
   
   

Step 3: Enable a Token

1. Locate the token you wish to enable by clicking Enable under the Action column.
   
   
2. Enter a valid One-Time PIN (OTP) from the token.
3. Click Activate to enable the token.

Disable a Token

• Locate the token you wish to disable by clicking Disable under the Action column.
• Choose a reason from the dropdown:
  • For temporary issues, select Temporarily Unavailable.
  • Other options will permanently disable the token.
• Click Disable to confirm.