Skip to main content

Account Termination & Account Abandonment

FAQ: Termination of Account and Record Disposition; Account Abandonment

The following FAQ outlines TherapyNotes’ policies and procedures for termination and disposition of data regarding TherapyNotes’ Services as referenced in the Terms of Service and Business Associate Agreement (BAA).

Please contact TherapyNotes at support@therapynotes.com with any questions about this FAQ.

  1. Q: If my contract with TherapyNotes is terminated, will I have an opportunity to download my data?
    A: Yes. Prior to leaving TherapyNotes, we strongly recommend initiating a data export so you still have access to your records after canceling your account.

  2. Q: What happens to my data after the termination date?
    A:     TherapyNotes will continue to retain the Customer’s data for an additional period of time consistent with applicable law (Data Retention Period). After that time has expired, the data will be deleted. Once this data is deleted, it cannot be recovered. TherapyNotes strongly recommends initiating a data export so you still have access to your records.

  3. Q: If I discover that I need additional information during the Data Retention Period, how can I obtain the additional data?
    A:     Please contact TherapyNotes at support@therapynotes.com for assistance.

  4. Q: During the Data Retention Period, will TherapyNotes continue to maintain privacy, security and integrity of my data as defined by HIPAA?
    A:     As noted in the BAA, TherapyNotes will continue to extend the protections of HIPAA and the BAA during the Data Retention Period.

  5. Q: Will TherapyNotes maintain a copy of my data to comply with local, state, federal and/or HIPAA Medical Records retention mandate?
    A:     After the Data Retention Period is completed, TherapyNotes will dispose of customer data containing PHI as noted in the BAA and consistent with applicable law. After this data is deleted, it cannot be recovered. Customer will solely be responsible for complying with all records retention requirements. TherapyNotes strongly recommends initiating a data export so you still have access to your records.

  6. Q: What does TherapyNotes consider an “Abandoned Account”?
    A: An “Abandoned Account” means a Customer has discontinued service but has failed to formally terminate its account by non-payment of fees for a period of sixty (60) days. At the 61st day, the account is deemed “Abandoned” and the account is terminated. In addition, a trial account will also be deemed “Abandoned” and terminated 61 days after sign-up if there have been no logins for 30 consecutive days after sign-up.

  7. Q: What happens to my data if my account is deemed “Abandoned” and terminated?
    A:     After the account is deemed abandoned and terminated, TherapyNotes will properly dispose of Customer Data as noted in the TherapyNotes BAA and/or Terms of Service. After this data is deleted, it cannot be recovered. Customer will solely be responsible for complying with all records retention requirements. TherapyNotes strongly recommends initiating a data export so you still have access to your records.