Lost or Forgotten Password
If you cannot remember your TherapyNotes password, use the appropriate method below to reset your password.
Contact a Practice Administrator
Practice Administrators are able to reset the passwords of any user on their TherapyNotes account. To reset your password, contact your Practice Administrator.
To reset a user's password as a Practice Administrator:
- Click Staff > Staff Name > Information tab
- Under Security and Activity, click Reset Password
- A confirmation dialog will appear. Click the Reset Password button
- A new dialog will appear with the user's temporary password. Write down the temporary password to give to the user. This password is case sensitive and includes dashes
- Click the OK button
The user should log in with this temporary password. After logging in, the user will be required to create a new password for their account. The temporary password will no longer work after the user creates a new password.
Submit a Password Reset Request
In select cases, you may need to submit a password reset request. If you are the only user or only Practice Administrator on your account, follow these steps:
- Visit https://www.therapynotes.com/app/login
- Click on the Lost password link
- Follow the prompts on screen
- Wait to receive your Verification Code at the preferred contact phone number that you selected. If you do not receive an automated call or text within a few moments or if you want to select a different phone number, click the Send me a new code link
- Enter your Verification Code and click the Submit Code button
After all of the steps are completed, you will be able to log in to your account using your new password. If you are unable to provide any of the information requested during the password reset process or if you selected to be contacted via a phone number that is not on file in TherapyNotes, a member of our success team will call the phone number you selected to verify your identity and approve your request. Typically, our team will respond to your request within the same day.
For your security, the TherapyNotes Support Team cannot reset your password directly. Please note that if there are multiple Practice Administrators on an account, any Practice Administrator has access to reset your password of your behalf.