Request and Manage Appointments as a TherapyPortal User

While some practices do not allow online scheduling, many TherapyNotes practices use TherapyPortal to allow their clients to conveniently request and manage appointments.

If your practice uses TherapyPortal, they will inform you how to access the portal. In many cases, they will send you an email invitation to join the portal, or they may include a link to the portal on the practice's website.

If you are unsure how to access the portal, please talk to the staff at your practice.

Each practice uses TherapyPortal differently, so be aware that your practice may choose not to take advantage of all portal features.

Request Appointments

Many practices require clients to be logged in to the portal in order to request appointments.

Request an appointment on TherapyPortal with an existing portal account:

Log in to your practice's portal.
Click the Request Appointment button.

From the Service dropdown, select whether you are scheduling a Therapy appointment or a Medication Management appointment, if applicable. New clients may only schedule Therapy and Medication Management Intakes, while existing clients may only schedule Therapy and Medication Management Sessions.
If your practice has multiple locations, select your preferred location from the Location dropdown.
From the Clinician dropdown, select your preferred clinician or search for Any Available Clinician.
Click the View Available Times button.

Select your preferred appointment time.

Review your appointment request details and click the Submit Request button

Tip: If you select an appointment time that is in the near future, you may be unable to schedule the appointment through TherapyPortal. Please contact your practice to schedule such appointments.

You will receive an email confirmation once your appointment request is approve by the practice. If your request is declined, you will be contacted by the practice directly to reschedule. Declined appointment requests will not appear in your appointment list.

Request an appointment on TherapyPortal without a portal account:

If your practice allows clients to request appointments without creating a portal account or logging in, you may follow these instructions to request an appointment without logging in. Please note that some practices may restrict appointment requests to logged-in users only.

Visit your practice's portal.
Select the the Request for New Patient button

Follow the steps to select an appointment.

Once you have selected an available time, enter your Name, Date of Birth, Email, and Mobile Phone. If desired, include a message to the practice.

Click the Submit Request button.

You will receive an email confirmation once your appointment request is approved by the practice. If your request is declined, you will be contacted by the practice directly to reschedule. Be sure to request a portal account at your appointment so that you can manage your upcoming appointments.

View Appointments

With a portal account, you may view and manage any of your existing appointments or pending requests with the practice.

View your upcoming appointments, canceled appointments, and pending requests:

Log in to your practice's portal.
Your next confirmed appointment is shown on the homepage. To view your full list of appointments, click the Manage Appointments button or click the Appointments tab at the top of the page. Confirmed, pending, and cancelled appointments will display slightly differently in the list.

(A) Pending appointment request: Pending new appointment requests appear with a bar and "New Appointment Pending" tag. These appointments have not yet been confirmed by your practice.

(B) Confirmed appointment: Your confirmed upcoming appointments appear on you appointment list with a solid bar.

(C) Pending cancellation or reschedule request: Appointments that you have requested to be rescheduled or canceled through the portal appear with striped bar and a "Rescheduling/Cancellation Pending" tag. These appointments were previously confirmed by your practice, but your practice has not yet reviewed your request to cancel or reschedule.

(D) Canceled appointment: Upcoming appointments that have been canceled appear with a white bar and a strike through the appointment details.

Cancel or Reschedule Appointments

View your upcoming appointments, canceled appointments, and pending requests:

Log in to your practice's portal.
Click the Manage Appointments button or click the Appointments tab at the top of the page.
Click the appointment you want to cancel.
To cancel a confirmed appointment, click the Cancel Appointment button.

To cancel a pending request, click the Cancel This Request button.

Reschedule a confirmed appointment:

Log in to your practice's portal
Click the Manage Appointments button or click the Appointments tab at the top of the page.
Click the appointment you want to reschedule.
Click the Reschedule Appointment button.

Edit the appointment details including Appointment Type, Location, and Clinician as desired.
Click the View Available Times button.
Select your preferred appointment time.
Review your reschedule request details and click the Submit Request button.