TherapyNotes and Private Browsing

Most web browsers offer enhanced privacy modes which prevent your browser from storing information about the websites and pages you visit. This is called "Private Browsing" in Safari and Firefox, "Incognito" in Google Chrome, and "InPrivate Browsing" in Internet Explorer/Edge. When enabled, this feature disables browsing and search history and avoids caching data (or storing data temporarily on your computer). This may be useful on a shared computer if you don't want others to see what web sites you've been visiting. 

When dealing with sensitive and protected data, it can be tempting to turn on privacy mode in your web browser. However, privacy mode provides no security benefits with TherapyNotes and will dramatically hinder performance by increasing page load times.

TherapyNotes never caches sensitive data outside of your TherapyNotes session. Privacy mode, however, prevents your browser from caching even non-sensitive data and forces a full site reload each time you access TherapyNotes. This prevents us from loading the application quickly to give you the best possible TherapyNotes experience. Private Browsing in the Safari web browser, on Macs and iOS devices, especially affects performance in TherapyNotes, rendering some of TherapyNotes completely unusable.

We do not support using TherapyNotes with Private Browsing enabled. 

To disable Private Browsing in Safari on mobile:

  • Tap the two overlapping squares in the bottom right (for iPhone) or upper right (for iPad) corner of the browser
  • If Private is highlighted with a white background, tap Private to exit Private Browsing mode
  • Tap the plus sign (+) to open a new tab that is not private
  • Log in to TherapyNotes in the new tab
  • To close the private tab, return to Private Browsing mode and tap the X

To disable privacy mode in other browsers and devices, close the private tab and open a new tab or window without privacy mode enabled to access TherapyNotes.

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